Pick the best option for your business

Hardfin is built for hardware companies running or launching service-based subscriptions or other recurring-revenue business models.

You are likely a strong fit if your business involves:

1. Devices, machines, instruments, or equipment deployed to customers
2. Hardware that stays in the field and requires tracking, coordination, or service over time
3. Ongoing operational responsibility after delivery or install
4. Some sort of recurring-revenue business model (software, services, consumables)

Hardfin is designed for teams where operations and finance both depend on accurate asset and project data to do their jobs — including logistics, deployment tracking, billing, and accounting.

Hardfin is not a fit for:

• Pure software businesses with no physical assets
• One-time hardware sales with no ongoing service or responsibility
• Consumer retail or high-volume, low-touch fulfillment

Companies offering “hardware subscriptions” go by a lot of names:

• Hardware-as-a-service (HaaS)
• Device-as-a-service (DaaS)
• Machine-as-a-service (MaaS)
• Equipment-as-a-service (EaaS)
• Infrastructure-as-a-service (IaaS)
• Network-as-a-service (NaaS)
• Robots-as-a-service (RaaS)
• Managed service providers (MSPs) responsible for physical assets
• Hardware rentals (with software)
• Hardware leasing (with software)
• Hardware-enabled SaaS

Most Hardfin customers sit between early commercial scale and mid-market, where asset count, customer count, and operational complexity are growing faster than internal systems.

Most teams outgrow their current setup when coordination costs start to overtake execution effort.

That usually shows up as:

• Work slowing down even though the team is working harder
• More time spent reconciling, explaining, and checking than doing
• Headcount increasing to manage complexity rather than volume

When coordination becomes the work, software leverage matters more than effort. Concrete signals you may recognize:

• Ops, support, and finance spend time syncing instead of executing
• Simple questions (“Is this asset live?” “Can we bill this?”) require Slack threads or meetings
• Project updates live across task tools, inboxes, and messages
• Asset status is checked manually or confirmed verbally
• Billing waits on confirmation that work actually happened

If these problems exist today, waiting usually makes them harder to fix (not easier).

Most of the teams we see don’t really have broken systems. They have systems that are not interconnected.

Common patterns:

• Your CRM knows what was quoted and sold, but not what was actually deployed
• Project status lives in task tools, inboxes, and messaging apps
• Asset lists live in spreadsheets or internal databases
• Your ERP records invoices and payments, but not what happened in the field

Each system works in isolation and the gaps appear in between.

In hardware businesses, the hardest work happens after the quote but before the cash.

Managing physical equipment in the field — deployment, activation, start dates, service, returns — carries most of the operational complexity, but lives outside CRM and ERP.

Hardfin sits between quote and cash. It unifies asset, project, and field activity so that what was sold, what happened, and what gets billed all reflect the same reality.

Most teams see value from Hardfin immediately, and that value compounds over time as more work flows through the system.

In the first 30 days

• A single, shared view of assets across customers, locations, and time
• Clear project visibility tied directly to real, serialized equipment
• Fewer status check-ins and fewer “who knows this?” moments
• One system both operations and finance can reference with confidence

In the first 60 days

• Project progress linked all the way from sales through deployment and support
• Cleaner handoffs between sales, implementation, operations, support, and finance
• Less manual reconciliation between systems and spreadsheets
• Faster, more predictable billing inputs based on what actually happened

In the first 90 days

• Reduced coordination overhead across teams
• No more duplicate sources of record
• Reliable reporting without last-minute data scrambles
• Operational scale without proportional headcount growth

Hardfin is built to automate coordination across teams, not just visualize data. It replaces manual handoffs, duplicate entry, and fragmented ownership with shared operational truth. Hardfin is not a dashboarding or BI-only solution.

Hardfin is designed to connect your systems, not replace them. Hardfin works together as an integration layer with existing siloed systems:

• Customer relationship management (CRM)
• Manufacturing or production systems (MES, PDM, PLM, QMS)
• Enterprise resource planning (ERP) or general ledger/accounting
• Customer support or ticketing system*

Hardfin sits between these tools, unifying asset and project activity so that everything reflects the same reality:

• What was sold
• What happened in the field
• What gets billed and reported

Hardfin does not replace these tools.

*Hardfin launched a ticketing beta in 2026. If you’re interested in consolidating support workflows, please reach out.

Choose based on operational maturity and current problem set, not your ambitious plans for this year (or next).

• Launch: You need shared visibility and structure.
• Grow: You need ops and finance aligned on the same data.
• Scale: You need auditability, controls, and risk reduction.

If you are unsure, most teams start with Grow. Feel free to contact us to discuss your options.

Hardfin is intentionally designed to serve both operations and finance, so alignment early helps to make implementation smooth and streamline adoption.

Most successful evaluations involve:

• Operations leadership (who owns supply chain execution and logistics)
• Implementation leadership (who own deployment and customer readiness)
• Service leadership (who owns customer support and service delivery)
• Finance or accounting leadership (who owns reporting and risk)
• A technical/systems stakeholder, such as business operations

For smaller companies, some of these may be the same person or team. In larger companies, there may be multiple stakeholders in each of these groups.

Plans are designed to scale with you. We offer à la carte options to expand asset count, user count, or add-on modules at reasonable costs depending on your needs.

You can also upgrade to the next plan tier as asset count, user count, or operational complexity increases. And you won’t have to re-implement or re-train your team.